Summary: W-EATS collects only what's needed to connect you with local food vendors on WhatsApp. We never sell your data. We comply with South Africa's POPIA and the GDPR.
What W-EATS Is
W-EATS (PTY) LTD is a WhatsApp-based ordering technology provider. We do not prepare food, deliver food, or process payments directly. Independent vendors are responsible for all food-related services.
Information We Collect
To operate the WhatsApp ordering system, we may collect:
- Your WhatsApp name and mobile number
- Your area or location (to show nearby vendors)
- Order details, timestamps, and order history
- Basic interaction data with the W-EATS WhatsApp bot
How We Use Your Information
W-EATS processes customer information solely to facilitate food orders between customers and independent vendors. We do not sell personal data.
- To process and organise food orders in real-time
- To connect customers with the correct nearby vendors
- To provide vendors with order summaries for fulfilment
- To improve system reliability and security
Data Sharing
We do not sell personal data to third parties. Customer order information is shared only with the specific vendor selected by the customer to fulfil that order.
Data Storage & Security
Data is stored securely on protected servers and accessed only for operational purposes. We apply technical and organisational safeguards to protect your personal information against unauthorised access or loss.
Your Rights
Under POPIA, you have the right to access, correct, or request the deletion of your personal information. To exercise these rights, contact us at Info@w-eats.co.za or WhatsApp our Customer Centre on +27 70 383 5628.
Changes to This Policy
This policy may be updated periodically. The latest version will always be available at www.w-eats.co.za/privacy.html.
Contact our Customer Centre — we're here to help.
📞 +27 70 383 5628 · ✉️ Info@w-eats.co.za